How many of you marketing managers out there are dealing with trying to grab the attention of last minute shoppers? There are quite a few this week. I came across a good article written by Kevin Ryan on iMedia Connection about the use of Search Marketing immediately before and after Christmas. Its worth a read even if you’re not trying to push sales over Christmas.
I just came across a good outline and commentary on search arbitrage. Jeremy Luebke at Marketing Pilgrim outlines the different definitions and methods of search arbitrage. If you’re doing PPC search marketing or optimizing your site for search, you’ll want to check out this post.
He raises a great point – is Google not putting an end to this because they enjoy the additional revenue? My experiences at my company lead me to believe that Google can end some of this, but they’re not.
I’d never seen this site before but came across it while reading a comment to seoroundtable’s post about keyphrases that you should think twice about before trying to conquer. The site is called RankPulse and it ranks the top 1000 most competitive keywords. Good site to find out what to stay away from!
Also, as a side note, I saw on a variety of blogs this morning including Inside AdWords that they have new tutorials available on how to use the AdWords Editor Tool. I tried the tool and was not that thrilled with it, but am thinking about looking at the tutorials to a see if there was anything I missed that would make it more attractive to use.
I’ve come across another great article on turning search engine searchers into customers. I recently did a post on how paid search has to be more than just click-throughs – it has to be a focused sales campaign with the end goal of converting the searcher. This article on iMedia Connection by Dale Hursh talks about this very topic.
“To maximize search marketing ROI, you must manage the entire search marketing lifecycle, from Search-to-Sale. This includes finding and driving traffic to your website, as well as converting the visitor by persuading them to take the desired action.”
Check out the article…
There is confirmation that Google is testing the idea of allowing advertisers to see their Quality Score in Google Adwords. Andrew Goodman‘s interview with Nick Fox of Google confirms the rumors. I think this could be a nice advantage for small business marketers doing Adwords paid search as part of their Internet marketing campaigns. Optimizing campaigns can be time consuming and knowing how changes affect your quality score could save valuable time.
The optimization component is what allows small companies to compete with bigger companies with endless wallets. Writing more relevant copy, staying on top of popular keywords, and designing informative landing pages keep ads higher in the rankings for a lesser cost. If the Quality Score shown is real time, we’ll be able to immediately see how changes we make will affect our campaign. If this happens I’ll be curious to see if changes in Quality Score actually affect conversions.
It took me awhile to realize that paid search was not a game! Really. Paid search is big business these days and potentially a large amount of a small company’s marketing budget. I debated about this post because paid search has been written about so much, but I think small company’s can benefit by considering paid search the 2006 version of a timeless sales process.
I’ll admit, I was enamored with Paid Search when I first started with Google AdWords . What a rush! Seeing your ad and watching how it performs. My early ways were more gunslinger than responsible Marketing Manager though. I quickly learned that money can be spent easily and without the correct methods, money could be wasted. I now consider Paid Search to be a modern version of a sales process that includes stages like prospecting, bonding and rapport, up-front contracts, and the close. There is obviously more to sales than that, but for the purpose of this post, we’ll keep it simple. This process also applies to all major paid search – Yahoo Search Marketing , MSN Live Advertising – not just Google AdWords.
Step 1 – Prospecting
Prospecting is finding qualified prospects at the right time in their buying cycle who may have interest in your product or service. In paid search this is called keyword research and targeted ad content. What would my target audience be searching on to find the answers to their questions? Will there search be different depending on where they are in the buying process (also known as The Funnel in paid search)? What problem can I promise to answer if they click on my ad? Using your ad content to show the searcher a solution to their inquiry is the key to this first step. Give them a reason to engage you and your brand.
Step 2 – Bonding/Rapport
The process of getting to know your prospect and building a relationship. With a phone call you get more than a nanosecond to make this happen. With paid search you get less. The bonding and rapport in paid search comes from the landing page experience. You’ve hooked the prospect with an alluring ad – now you get a few seconds to find a common ground with the user during their interaction with your landing page. The trick here is to give the searcher what they’re looking for out of the experience. Are they looking to buy? Do they want overview information? Are they looking to contact someone? You should know this from the keyword. For instance, did you advertise on Topps Baseball Cards or did you advertise on 1982 Topps Mint Baseball Card Set? The more specific the user gets the more detailed they’ll want information on their given interest. The more vague they get, the more they’re looking for an advertiser to lead them. Either way, you have a shot on the landing page to create a bond with the searcher. Don’t lose them!
Step 3 – Up Front Contract
In sales, this is where you and the prospect agree on what the next step should be. In paid search, this is your call to action. On your landing page, the correct call to action can make or break the sale. If you have a giant button saying BUY NOW when all they user wanted was some basic information, you’ll likely lose them. Again, its back to the keyword. What do you anticipate the searcher will want from your page? What call to action will lead them deeper into your site? If you and the searcher agree on that next step, you’ve set the up front contract and are ready to proceed.
Step 4 – The Close
In the sales process, this is that glorious moment when you put the purchase order in front of the customer and they sign. In Paid Search, this is called a conversion. Was the goal of your ad a sale, a lead, or just a certain amount of pages viewed on your site? Whatever the goal (and there has to be one), its been met by the searcher. If you nailed steps 1-3, step 4 should come easily as long as you keep giving the searcher what they’re asking for.
As a small business (or any size business for that matter), you can win at Paid Search and compete with companies 100 times your size if you keep in mind the traditional sales process.
I was talking with my Google rep today about launching an AdWords ad campaign in a foreign language outside of the US. She led me to a tool that AdWords provides called Ad Preview. I was unaware of this tool, but you can view Google ads as they appear from a PC in a foreign country. For instance, you can search on a Spanish term and see what the SERP (search engine results page) would look like from Mexico. There are other varieties of location targeting like city and region which would be a good research tool for local search. Its nice to be able to see if your competitors are running ads in certain places.